Privacy Policy

Last updated: 29 June 2026

This Privacy Policy explains how Waimin (“we”, “us”) collects, uses, and protects personal information you provide through this website.

Information we collect

We collect information you provide directly when you submit a form, including:

Contact details such as your name, email address, phone number, and company.
The content of your enquiry or message.
Technical data such as IP address and browser information, collected automatically for security and analytics where consented.

How we use your information

To respond to enquiries and provide the information you request.
To process and follow up on wholesale and trade enquiries.
To send newsletters where you have opted in. Every marketing email carries an unsubscribe link, and your mail client’s own “unsubscribe” control works too. Opting out takes effect immediately and does not affect replies to enquiries or orders you have placed.
To protect the website against spam and abuse.

The Ask Waimin assistant

This website offers an assistant you can ask questions in a chat window. When you use it, we store the questions you ask and the answers it gives, so that we can check the assistant is answering correctly and improve what the site explains.

Conversations are stored for up to 90 days and then deleted automatically. We do not use them to build a profile of you, and we do not sell them.
The assistant does not ask for personal information. Please do not type anything into it that you would not want kept. For a private matter, use the contact page instead.
If you choose to give your name or email in the chat, or place an order or support request through it, that information is handled the same way as any other form on this site.
Your question is sent to our AI provider to generate an answer. They process it to produce the reply and do not use it to train their models.
Ratings you give an answer (the thumbs up and down) are stored with the question, so we can find and fix bad answers.

Legal basis & sharing

We process your data based on your consent and our legitimate interest in operating our business. We do not sell your personal information. We may share data with service providers (such as email delivery and, where enabled, a CRM) strictly to fulfil the purposes above.

Data retention

We retain enquiry data only as long as necessary to respond and meet legal obligations.

Your rights

Depending on your location, you may have the right to access, correct, or delete your personal data, or to object to or restrict its processing. To exercise these rights, contact us at team@wai-min.com.

Cookies

We use cookies and similar technologies as described in our Cookie Policy. Marketing and analytics cookies load only after you accept them.

Contact

Questions about this policy can be directed to team@wai-min.com.

Information we collect

We collect information you provide directly when you submit a form, including:

Contact details such as your name, email address, phone number, and company.

The content of your enquiry or message.

Technical data such as IP address and browser information, collected automatically for security and analytics where consented.

How we use your information

To respond to enquiries and provide the information you request.

To process and follow up on wholesale and trade enquiries.

To send newsletters where you have opted in. Every marketing email carries an unsubscribe link, and your mail client’s own “unsubscribe” control works too. Opting out takes effect immediately and does not affect replies to enquiries or orders you have placed.

To protect the website against spam and abuse.

The Ask Waimin assistant

Conversations are stored for up to 90 days and then deleted automatically. We do not use them to build a profile of you, and we do not sell them.

The assistant does not ask for personal information. Please do not type anything into it that you would not want kept. For a private matter, use the contact page instead.

If you choose to give your name or email in the chat, or place an order or support request through it, that information is handled the same way as any other form on this site.

Your question is sent to our AI provider to generate an answer. They process it to produce the reply and do not use it to train their models.

Ratings you give an answer (the thumbs up and down) are stored with the question, so we can find and fix bad answers.